FAQ's

Each garment is carefully selected and inspected to ensure it meets our high quality standards. We provide detailed descriptions and high-resolution images for each product.

Every item is authenticated and original, sourced from past collections of the biggest clothing and fashion brands.

Most of our vintage items are unique and available in one size only. We recommend carefully checking the measurements provided in the product description. For some items, multiple sizes may be available.

We provide a detailed size guide with specific measurements for each item. If you have any questions or need assistance, our customer care team is ready to help.

For each product, the description includes the size worn by the model and the specific product measurements.

Yes, we offer a curated selection of garments from some of the most prestigious fashion brands. You can use the search filter to select the desired brand within each category.

Unlike major vintage peer-to-peer marketplaces, we offer the possibility of returns within 14 days of purchase, for example, if the size is wrong. For more details, please refer to our return policy on the website.

Our vintage collection only includes items in perfect condition. Any item that does not meet our high quality standards is not offered for sale.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, PayPal, Shop Pay, Apple Pay, Amazon Pay, Klarna. The credit cards accepted are as follows: Visa, Visa Electron, MasterCard, American Express and other international credit cards. At checkout, you can choose to split your payment into 3 convenient monthly instalments using Klarna and PayPal services (you need to register for these third-party services to use them for instalment payments).

We take online safety very seriously. At no time do we store financial information on our servers. Vintegia employs trusted third-party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of purchase details from our site to Shopify Payments is encrypted using a digitally signed, secure, and tamper-proof encrypted protocol. Shopify Payments is PCI DSS Level 1 (the highest level) compliant.

There are two shipping options available: Standard (1-6 business days, price €4.99) and Express (1-4 business days, price €7.99). Shipping is free when your cart exceeds €100. See our Shipping and Returns terms for more information.

When we ship your order, you will receive a confirmation email containing a link to track your order directly. Alternatively, you can access the "Track Orders" section to check the status of your order. If you have any questions or would like to provide additional information for the delivery of your order, please contact us. If the data is not up-to-date, please check again within 24 hours to allow the shipping company to process the shipment.

You have 14 days to return the product, without needing to provide any justification. We will analyze the compliance of each return on a case-by-case basis and process the refund payment within 30 days, using the payment method used at the time of purchase.

Order processing is fast, so we cannot guarantee that we will be able to make the change. However, please do not hesitate to contact our customer service team and we will do our best to accommodate your request.

If you cannot find it, please contact our customer service team via live chat on the website or via email at help@vintegia.com

Remember that you can always track your package with the carrier's most up-to-date information on our Track Your Package page.

Our aim is to process all returned orders within 14 working days. However, in some cases, this timeframe may be extended to 30 working days during peak periods of the year. All refunds will be credited to the original credit card.

Please note that shipping costs are non-refundable